Last updated: 10/13/2025
These Terms apply to all contracts between ALLOQ GmbH (the “Provider”) and its customers (the “Customer”) regarding the use of the ALLOQ software-as-a-service platform. Deviating terms apply only if confirmed in writing. Mandatory consumer protections under the KSchG apply to consumers.
The presentation of services on the website does not constitute a legally binding offer. A contract is concluded when the Customer submits an order and the Provider expressly accepts it (e.g., via email confirmation) or activates access to the service.
ALLOQ is a cloud software for dependency-aware booking management. The Provider aims for an average availability of 99.5% per month, excluding maintenance windows, announced updates, and outages beyond the Provider’s control (force majeure, third-party failures).
Customers are responsible for managing user access, roles, and permissions. Credentials must be kept confidential. Misuse must be reported without delay.
All prices are in EUR plus VAT unless stated otherwise. Billing follows the selected plan (monthly/annual). Add-ons (e.g., extra resources/seats) are billed pro rata. Due amounts are payable by SEPA direct debit/credit card.
If a free trial is granted, the Customer may cancel at any time before the trial ends. After expiry, usage converts to a paid plan unless cancelled in time.
Unless agreed otherwise, subscriptions run for one month with automatic renewal. Terminations can be declared until the end of the current period effective at period end. The right to extraordinary termination for good cause remains unaffected.
Customers ensure that content they process/upload is lawful, does not infringe third-party rights, and complies with applicable laws. The Customer is responsible for backing up own content to a reasonable extent.
The Provider processes personal data in accordance with the GDPR and Austrian data protection law. Where processing on behalf occurs, a data processing agreement (DPA) is provided. Data is stored preferably in the EU (e.g., Germany/Austria). See the Privacy Policy for details.
The Provider grants a simple, non-transferable right to use the platform for the term of the agreement. All rights to the software remain with the Provider. Reverse engineering, renting, or sublicensing is prohibited to the extent permitted by law.
Prohibited are, inter alia, security violations, unlawful content, impairment of system stability, automated excessive requests, and circumvention of access controls. The Provider may suspend access in case of violations.
For business customers, the warranty follows §§ 922 et seq. ABGB with the limitations typical for software services. For consumers, mandatory warranty rights apply.
The Provider is liable without limitation for intent and gross negligence as well as for personal injury. In cases of slight negligence, the Provider is only liable for breaches of essential contractual obligations (cardinal duties) and limited to the foreseeable, typical damage. Liability for lost profits is excluded vis-à-vis business customers. Mandatory liability remains unaffected.
If the Customer is a consumer, the special protections of the KSchG and—where distance contracts are concerned—the FAGG apply (in particular rights of withdrawal and information duties).
Imprint details, contact and identity information are provided in the Imprint.
Austrian law applies, excluding the UN Sales Convention. For business customers, the exclusive place of jurisdiction is the Provider’s seat. For consumers, statutory venues apply.
If individual provisions are invalid, the remainder of the agreement remains effective. Changes require written form.
